WE BELIEVE IN CUSTOMER SERVICE

Kramer’s Sew and Vac has served the Greater Cincinnati area for over 65 years!

We pride ourselves in great customer service. If you need your sewing machine repaired or just a quick belt changed on your vacuum we have authorized service technicians that can help. We employee knowledgeable sales people to answer any questions that you have about ALL the products we sell. FREE instructional classes are provided with any purchase of of a new sewing machine or software. We assemble and demonstrate your new vacuum to you before you take it home for use. We want you to enjoy and maximize the use of your new sewing machine or vacuum. Our customers have kept us in business for more than 65 years and we look forward to helping you in the future!

With every purchase:

• complete one year warranty with every purchase of a new sewing machine or new vacuum.
• onsite factory trained technicians and complete parts department.
• peace-of-mind trade-up policy-receive 100% of your purchase price toward a trade-up within 30 days, 90% within 6 months and 80% within one year.
• with the purchase of a new sewing machine, receive One on One instruction, scheduled to your convenience on the operation of your new machine.
• embroidery machine bonus card program-earn $20 dollars of free merchandise just by shopping at Kramer’s.
• competitive pricing-we will match pricing and service to any competitor within a 25 mile radius. *no internet prices.
• superior customer service.
• a 15 day no hassle return policy on any new purchase of sewing machine, serger, embroidery machine, vacuum or carpet cleaner.
• the option of trading in your old vacuum or sewing machine on the purchase of a new one. *In store purchases only.
• sewing and quilt guild discounts.

Our Service and Repair Center:

• Kramer’s provides repair on sewing machines, sergers, embroidery machines, carpet cleaners and vacuums.
• Kramer’s offers free estimates on all repairs.
• We service all makes and models of sewing machines and vacuums.
• Kramer’s is an authorized service center for BERNINA, and Brother sewing machines and Riccar and Miele vacuums.
• All repairs are done here in our store by trained technicians.
• We offer a 30 Day warranty on any vacuum repair and 90 day warranty on any sewing machine repair.
• Quick turn around on all repairs.
• If we are not able to repair your machine there is no charge.
• Sewing and quilting Guild discounts.
• Just $69.99 plus parts for any vacuum or carpet cleaner full service and $99.99 plus parts for any mechanical sewing machine, serger full service; computerized sewing machine is $129.99, embroidery machine with arm is $149 and a
  multi-needle machine service is $199.99.

Please note: In order for us to completely service your sewing machine please include the following accessories when you bring your machine in for servicing or class:

• machine
• foot pedal (Bernina or Brother pedals not needed)
• power cord (Bernina or Brother cords not needed)
• bobbin case (Bernina or Brother bobbin cases not needed)
• bobbin (Bernina or Brother bobbins not needed)
• basic sewing foot (Bernina or Brother feet not needed)

If your machine is an older machine, bring the basic cam for test sewing.

If you have an embroidery machine and want that tested, please bring your

• embroidery unit
• embroidery foot
• embroidery hoop.( small 4×4 is fine)
• ** Please leave all additional feet accessories, instruction manuals, threads and spool caps at home

Scissor and Knife Sharpening Service

Be sure to bring in your tools for our expert scissors and pinking shears sharpening!

• $3.50 for any knife sharpening
• $4.50 for any scissor sharpening
• $5.50 for pinking shears
• 2-3 days turn around on any sharpening